{"id":15,"date":"2026-05-13T09:02:33","date_gmt":"2026-05-13T09:02:33","guid":{"rendered":"https:\/\/rooark.com\/content\/?p=15"},"modified":"2026-05-14T08:57:56","modified_gmt":"2026-05-14T08:57:56","slug":"privacy-policy","status":"publish","type":"post","link":"https:\/\/rooark.com\/content\/general\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><em>Last updated 13th of May 2026<\/em><\/h4>\n\n\n\n<p>Rooark Limited, the owner of Rooark.com and rooark.app (\u201cRooark\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), is committed to protecting your privacy and personal information.<\/p>\n\n\n\n<p>This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, including our payment tools, fundraising features, event services, Rooark Academy, and AI-enabled insights (the \u201cServices\u201d).<\/p>\n\n\n\n<p>By using Rooark, you agree to the practices described in this Privacy Policy.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">1. Information We Collect<\/h2>\n\n\n\n<p>We collect information to provide and improve our Services. This includes:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1.1 Personal Information<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Account and profile information<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">1.2 Transaction Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment details (processed via third-party providers)<\/li>\n\n\n\n<li>Records of donations, payments, and purchases<\/li>\n\n\n\n<li>Campaign, event, or service participation<\/li>\n<\/ul>\n\n\n\n<p><strong>Important:<\/strong> Rooark does not store or process your full payment card details. These are handled directly by our payment partners.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">1.3 Technical Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Device type and browser<\/li>\n\n\n\n<li>Login data<\/li>\n\n\n\n<li>Usage and interaction data<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">1.4 Usage and Interaction Data<\/h3>\n\n\n\n<p>We collect information about how you use Rooark, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pages visited<\/li>\n\n\n\n<li>Features used<\/li>\n\n\n\n<li>Interactions with campaigns, events, or educational content<\/li>\n\n\n\n<li>Engagement with Rooark Academy<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">1.5 AI and Analytics Data<\/h3>\n\n\n\n<p>We may process usage and behavioural data to generate insights, recommendations, or analytics related to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Platform engagement<\/li>\n\n\n\n<li>Learning progress (Rooark Academy)<\/li>\n\n\n\n<li>Campaign or operational performance<\/li>\n<\/ul>\n\n\n\n<p>These insights are generated automatically and are used to improve the platform experience.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. How We Use Your Information<\/h2>\n\n\n\n<p>We use your information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide, operate, and maintain our Services<\/li>\n\n\n\n<li>Process transactions via third-party providers<\/li>\n\n\n\n<li>Deliver educational content and programmes (Rooark Academy)<\/li>\n\n\n\n<li>Communicate with you (including service updates and support)<\/li>\n\n\n\n<li>Personalise your experience<\/li>\n\n\n\n<li>Detect, prevent, and investigate fraud or illegal activities<\/li>\n\n\n\n<li>Comply with legal and regulatory obligations<\/li>\n\n\n\n<li>Improve and develop new features, including AI-powered tools<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. Payment Processing and Financial Data<\/h2>\n\n\n\n<p>Payments on Rooark are processed by independent third-party providers, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PayPal (for USD, GBP, EUR transactions)<\/li>\n\n\n\n<li>Flutterwave and Paystack (for NGN transactions)<\/li>\n<\/ul>\n\n\n\n<p>These providers process your payment information directly under their own privacy policies and terms.<\/p>\n\n\n\n<p>Rooark does not:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Store full card details<\/li>\n\n\n\n<li>Control payment processing systems<\/li>\n\n\n\n<li>Act as a financial institution<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4. Currency Conversion (FX)<\/h2>\n\n\n\n<p>Where currency conversion applies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exchange rates are set by third-party providers, including PayPal and Wise Limited<\/li>\n\n\n\n<li>Rooark does not control or influence exchange rates<\/li>\n\n\n\n<li>Rooark does not apply FX markups<\/li>\n<\/ul>\n\n\n\n<p>Any differences in transaction amounts due to exchange rates or fees are outside Rooark\u2019s control.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">5. Legal Basis for Processing (GDPR)<\/h2>\n\n\n\n<p>Where applicable, we process your personal data based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your consent<\/li>\n\n\n\n<li>The performance of a contract (providing Services)<\/li>\n\n\n\n<li>Compliance with legal obligations<\/li>\n\n\n\n<li>Legitimate interests (such as improving our platform and preventing fraud)<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">6. How We Protect Your Information<\/h2>\n\n\n\n<p>We implement appropriate technical and organisational measures to protect your data, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure data storage<\/li>\n\n\n\n<li>Access controls (limited to authorised personnel)<\/li>\n\n\n\n<li>Encryption and security protocols where appropriate<\/li>\n<\/ul>\n\n\n\n<p>However, no system is completely secure, and we cannot guarantee absolute security.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">7. Sharing Your Information<\/h2>\n\n\n\n<p>We may share your information with:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7.1 Service Providers<\/h3>\n\n\n\n<p>Third-party providers who help us operate our platform, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment processors (PayPal, Flutterwave, Paystack)<\/li>\n\n\n\n<li>Hosting and infrastructure providers<\/li>\n\n\n\n<li>Analytics and support tools<\/li>\n<\/ul>\n\n\n\n<p>These parties are only permitted to use your data for specific purposes and must protect it.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">7.2 Legal and Regulatory Authorities<\/h3>\n\n\n\n<p>We may disclose your information if required to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comply with legal obligations<\/li>\n\n\n\n<li>Respond to lawful requests<\/li>\n\n\n\n<li>Protect rights, safety, or property<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">7.3 Business Transfers<\/h3>\n\n\n\n<p>If Rooark undergoes a merger, acquisition, or sale, your data may be transferred. We will notify you if this happens.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">8. Marketing and Communications<\/h2>\n\n\n\n<p>With your consent, we may send you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Newsletters<\/li>\n\n\n\n<li>Product updates<\/li>\n\n\n\n<li>Promotional content<\/li>\n<\/ul>\n\n\n\n<p>You can opt out at any time by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clicking the unsubscribe link in emails<\/li>\n\n\n\n<li>Updating your preferences in your account<\/li>\n\n\n\n<li>Contacting us directly<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">9. Data Retention<\/h2>\n\n\n\n<p>We retain your data only as long as necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide our Services<\/li>\n\n\n\n<li>Comply with legal obligations<\/li>\n\n\n\n<li>Resolve disputes and enforce agreements<\/li>\n<\/ul>\n\n\n\n<p>Some data may be retained longer where required by law (e.g., financial or regulatory records).<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">10. Your Rights<\/h2>\n\n\n\n<p>Depending on your location, you may have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Access your personal data<\/li>\n\n\n\n<li>Correct inaccurate information<\/li>\n\n\n\n<li>Request deletion of your data<\/li>\n\n\n\n<li>Restrict or object to processing<\/li>\n\n\n\n<li>Withdraw consent at any time<\/li>\n\n\n\n<li>Request data portability<\/li>\n<\/ul>\n\n\n\n<p>To exercise these rights, contact us at <a>hello@rooark.com<\/a>.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">11. Account Management<\/h2>\n\n\n\n<p>You can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review and update your information via your account settings<\/li>\n\n\n\n<li>Request account deletion by contacting us<\/li>\n<\/ul>\n\n\n\n<p>We may retain certain information where required by law or for legitimate business purposes.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">12. Third-Party Websites<\/h2>\n\n\n\n<p>Rooark may contain links to third-party websites.<\/p>\n\n\n\n<p>We are not responsible for their content, privacy practices, or policies. You should review their policies separately.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">13. Cookies and Tracking<\/h2>\n\n\n\n<p>We may use cookies and similar technologies to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve user experience<\/li>\n\n\n\n<li>Analyse usage<\/li>\n\n\n\n<li>Personalise content<\/li>\n<\/ul>\n\n\n\n<p>You can control cookie preferences through your browser settings.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">14. Children\u2019s Privacy<\/h2>\n\n\n\n<p>Rooark is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">15. Changes to This Privacy Policy<\/h2>\n\n\n\n<p>We may update this Privacy Policy from time to time.<\/p>\n\n\n\n<p>We will notify you by posting the updated version on this page, and where appropriate, through other communication channels.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">16. Contact Us<\/h2>\n\n\n\n<p>If you have any questions about this Privacy Policy or your data, contact us at:<\/p>\n\n\n\n<p>Email: <a>hello@rooark.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated 13th of May 2026 Rooark Limited, the owner of Rooark.com and rooark.app (\u201cRooark\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), is &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-15","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/posts\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":5,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/posts\/15\/revisions"}],"predecessor-version":[{"id":40,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/posts\/15\/revisions\/40"}],"wp:attachment":[{"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/media?parent=15"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/categories?post=15"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/tags?post=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}