{"id":17,"date":"2026-05-13T09:20:06","date_gmt":"2026-05-13T09:20:06","guid":{"rendered":"https:\/\/rooark.com\/content\/?p=17"},"modified":"2026-05-14T09:10:26","modified_gmt":"2026-05-14T09:10:26","slug":"terms-and-conditions","status":"publish","type":"post","link":"https:\/\/rooark.com\/content\/general\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n<p><strong><em>Last updated 13th of May 2026<\/em><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Introduction<\/h2>\n\n\n\n<p>Welcome to Rooark.<\/p>\n\n\n\n<p>These Terms and Conditions (\u201cTerms\u201d) govern your access to and use of the Rooark platform, including our websites, applications, payment initiation tools and features, event hosting and membership tools, educational programmes (including Rooark Academy), analytics, and AI-enabled insights (collectively, the \u201cServices\u201d).<\/p>\n\n\n\n<p>By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use Rooark.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">2. Who We Are<\/h2>\n\n\n\n<p>Rooark operates through the following legal entities:<\/p>\n\n\n\n<p><strong>United Kingdom<\/strong><br>Rooark Ltd<br>Company Number: 16406048<br>Registered in England and Wales<\/p>\n\n\n\n<p><strong>Nigeria<\/strong><br>Tripmoni Services Limited<br>RC Number: 7374906<br>Registered with the Corporate Affairs Commission (CAC), Nigeria<\/p>\n\n\n\n<p>References to \u201cRooark\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d refer to the relevant Rooark entity depending on your location and the Services provided.<\/p>\n\n\n\n<div style=\"height:51px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. Nature of Rooark\u2019s Services<\/h2>\n\n\n\n<p>Rooark provides a technology platform that enables creators, organisations, and communities to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Initiate payments<\/li>\n\n\n\n<li>Create membership forms<\/li>\n\n\n\n<li>Run donation campaigns<\/li>\n\n\n\n<li>Host events and manage registrations<\/li>\n\n\n\n<li>Send newsletters<\/li>\n\n\n\n<li>Access educational content and programmes (including Rooark Academy)<\/li>\n\n\n\n<li>Use analytics and AI-powered insights<\/li>\n<\/ul>\n\n\n\n<p>All financial transactions are facilitated using independent third-party payment service providers.<\/p>\n\n\n\n<p>Rooark:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Does not provide payment services<\/li>\n\n\n\n<li>Does not issue electronic money<\/li>\n\n\n\n<li>Does not act as a money transmitter<\/li>\n\n\n\n<li>Does not safeguard, hold, or control funds<\/li>\n\n\n\n<li>Does not operate client money accounts<\/li>\n<\/ul>\n\n\n\n<p>All payments are processed directly by third-party payment providers, and funds move from payers to recipients according to those providers\u2019 regulated systems and terms.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4. Eligibility<\/h2>\n\n\n\n<p>You must be at least 18 years old and legally capable of entering into binding contracts to use Rooark.<\/p>\n\n\n\n<p>If you use Rooark on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">5. Platform Fees and Pricing<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">5.1 Rooark Platform Fees<\/h3>\n\n\n\n<p>Rooark may charge platform service fees for access to certain features, subscriptions, or tools.<\/p>\n\n\n\n<p>Current pricing, including subscription plans, transaction fees (if any), and any discounts or exemptions (such as donation campaigns), is published on the Rooark website and may be updated from time to time.<\/p>\n\n\n\n<p>By using the Services, you agree to the pricing applicable at the time of use.<\/p>\n\n\n\n<p>Platform fees relate solely to the provision of software, infrastructure, analytics, educational content, and platform tools, and do not constitute payment processing fees.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5.2 Third-Party Payment Processing Fees<\/h3>\n\n\n\n<p>Platform fees are charged in addition to fees applied by third-party payment providers. Rooark does not control or set these fees.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">6. Payment Processing<\/h2>\n\n\n\n<p>Payments initiated through Rooark are processed by independent third-party payment providers based on the transaction currency and region.<\/p>\n\n\n\n<p><strong>Supported payment providers include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>USD, GBP, EUR payments:<\/strong> processed via PayPal<\/li>\n\n\n\n<li><strong>NGN (Nigerian Naira) payments:<\/strong> processed via Flutterwave and Paystack<\/li>\n<\/ul>\n\n\n\n<p>Rooark may update or change payment providers from time to time without prior notice.<\/p>\n\n\n\n<p>Rooark is not a party to the payment transaction between the payer and the recipient.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">6.1 Payment Provider Fees<\/h3>\n\n\n\n<p>When using third-party payment providers, fees may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Percentage-based transaction fees<\/li>\n\n\n\n<li>Fixed processing fees<\/li>\n\n\n\n<li>Currency conversion charges (for international payments)<\/li>\n<\/ul>\n\n\n\n<p>These fees are determined solely by the relevant payment provider (including PayPal, Flutterwave, and Paystack) and may vary based on location, payment method, and transaction type.<\/p>\n\n\n\n<p>Users are responsible for reviewing and accepting the applicable terms and fees of the relevant payment provider.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">7. Currency Handling and Foreign Exchange (FX)<\/h2>\n\n\n\n<p>Where a transaction involves currency conversion:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exchange rates are set by the relevant payment provider, including PayPal and Wise Limited<\/li>\n\n\n\n<li>Rooark does not set, control, or influence exchange rates<\/li>\n\n\n\n<li>Rooark does not apply any foreign exchange markup<\/li>\n<\/ul>\n\n\n\n<p>Foreign exchange rates and conversion fees are entirely outside Rooark\u2019s control and may vary depending on the provider, transaction timing, and market conditions.<\/p>\n\n\n\n<p>Users acknowledge and accept that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The final amount received may differ from the original amount sent due to exchange rate fluctuations and provider fees<\/li>\n\n\n\n<li>Rooark is not responsible for any differences arising from currency conversion<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">8. No Custody or Safeguarding of Funds<\/h2>\n\n\n\n<p>At no time does Rooark:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hold user funds<\/li>\n\n\n\n<li>Provide safeguarding services<\/li>\n\n\n\n<li>Assume responsibility for fund custody<\/li>\n<\/ul>\n\n\n\n<p>All funds are handled and processed by third-party payment providers under their own regulatory obligations.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">9. User Responsibilities<\/h2>\n\n\n\n<p>You agree to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide accurate and lawful information<\/li>\n\n\n\n<li>Use Rooark only for lawful purposes<\/li>\n\n\n\n<li>Use funds raised for their stated purpose<\/li>\n\n\n\n<li>Comply with applicable laws, including anti-money laundering (AML) and counter-terrorism financing regulations<\/li>\n<\/ul>\n\n\n\n<p>You must not use Rooark for fraudulent, deceptive, or harmful activities.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">10. AI-Enabled Features<\/h2>\n\n\n\n<p>Rooark may provide analytics, summaries, educational recommendations, or AI-generated insights relating to platform usage, engagement, learning progress, or operational trends.<\/p>\n\n\n\n<p>These outputs are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Informational only<\/li>\n\n\n\n<li>Not financial, legal, or investment advice<\/li>\n\n\n\n<li>Provided \u201cas is\u201d without guarantees of accuracy<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">11. Account Suspension and Termination<\/h2>\n\n\n\n<p>Rooark may suspend or terminate access if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>These Terms are breached<\/li>\n\n\n\n<li>Required by law or payment partners<\/li>\n\n\n\n<li>Fraud or misuse is suspected<\/li>\n<\/ul>\n\n\n\n<p>You may stop using Rooark at any time.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">12. Intellectual Property<\/h2>\n\n\n\n<p>All Rooark software, branding, content, educational materials, and design are owned by Rooark or its licensors.<\/p>\n\n\n\n<p>You are granted a limited, non-exclusive, non-transferable licence to use the Services.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">13. Limitation of Liability<\/h2>\n\n\n\n<p>To the maximum extent permitted by law, Rooark is not liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Indirect or consequential losses<\/li>\n\n\n\n<li>Payment processor failures or disputes<\/li>\n\n\n\n<li>Losses arising from third-party services<\/li>\n\n\n\n<li>Outcomes arising from the use of features, educational or AI-generated content<\/li>\n<\/ul>\n\n\n\n<p>Nothing limits liability where exclusion is not permitted by law.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">14. Governing Law<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>UK users: Laws of England and Wales<\/li>\n\n\n\n<li>Nigeria users: Laws of the Federal Republic of Nigeria<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">15. Contact<\/h2>\n\n\n\n<p>Email: <a>hello@rooark.com<\/a><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">16. Donations, Refunds, and Misuse<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">16.1 Nature of Donations<\/h3>\n\n\n\n<p>Donations made through Rooark are voluntary contributions made directly from donors to recipients (such as individuals, organisations, or businesses).<\/p>\n\n\n\n<p>Rooark does not guarantee the use, outcome, or impact of any donation.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">16.2 Donor Responsibility<\/h3>\n\n\n\n<p>Donors are responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reviewing the recipient, campaign, or organisation before making a donation<\/li>\n\n\n\n<li>Ensuring they are comfortable with how funds may be used<\/li>\n\n\n\n<li>Understanding that donations may not be refundable<\/li>\n<\/ul>\n\n\n\n<p>Donors should contact the recipient directly for any questions regarding the use of funds.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">16.3 Recipient Responsibilities<\/h3>\n\n\n\n<p>Recipients (including organisations, businesses, and individuals) agree to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use funds for the stated purpose of the campaign or offering<\/li>\n\n\n\n<li>Provide accurate and non-misleading information<\/li>\n\n\n\n<li>Comply with all applicable laws and regulations<\/li>\n\n\n\n<li>Honour any commitments made to donors or customers<\/li>\n<\/ul>\n\n\n\n<p>Misuse of funds, misleading campaigns, or fraudulent activity is strictly prohibited.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">16.4 Refunds and Disputes<\/h3>\n\n\n\n<p>All refunds, chargebacks, and disputes are the sole responsibility of the recipient (including businesses, organisations, or individuals receiving funds).<\/p>\n\n\n\n<p>Rooark:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Does not issue refunds<\/li>\n\n\n\n<li>Does not mediate disputes between donors and recipients<\/li>\n\n\n\n<li>Is not responsible for chargebacks or payment reversals<\/li>\n<\/ul>\n\n\n\n<p>Any request for a refund must be directed to the recipient or handled through the relevant payment provider (including PayPal, Flutterwave, or Paystack) in accordance with their policies.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">16.5 Donor Protection and Platform Safeguards<\/h3>\n\n\n\n<p>Rooark may, at its discretion:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitor platform activity for suspicious or fraudulent behaviour<\/li>\n\n\n\n<li>Suspend or remove campaigns or accounts that violate these Terms<\/li>\n\n\n\n<li>Cooperate with payment providers or regulatory authorities where required<\/li>\n<\/ul>\n\n\n\n<p>However, Rooark does not guarantee the legitimacy, accuracy, or performance of any campaign, recipient, or organisation.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">16.6 Limitation of Liability for Donations<\/h3>\n\n\n\n<p>To the maximum extent permitted by law, Rooark is not liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Misuse of donated funds<\/li>\n\n\n\n<li>Failure of a recipient to deliver on promises or expectations<\/li>\n\n\n\n<li>Disputes between donors and recipients<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Last updated 13th of May 2026 1. Introduction Welcome to Rooark. These Terms and Conditions (\u201cTerms\u201d) govern your access to &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-17","post","type-post","status-publish","format-standard","hentry","category-general"],"_links":{"self":[{"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/posts\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":9,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/posts\/17\/revisions"}],"predecessor-version":[{"id":41,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/posts\/17\/revisions\/41"}],"wp:attachment":[{"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/media?parent=17"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/categories?post=17"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rooark.com\/content\/wp-json\/wp\/v2\/tags?post=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}