Last updated 13th of May 2026
Rooark Limited, the owner of Rooark.com and rooark.app (“Rooark”, “we”, “us”, or “our”), is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, including our payment tools, fundraising features, event services, Rooark Academy, and AI-enabled insights (the “Services”).
By using Rooark, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our Services. This includes:
1.1 Personal Information
- Name
- Email address
- Phone number
- Account and profile information
1.2 Transaction Data
- Payment details (processed via third-party providers)
- Records of donations, payments, and purchases
- Campaign, event, or service participation
Important: Rooark does not store or process your full payment card details. These are handled directly by our payment partners.
1.3 Technical Data
- IP address
- Device type and browser
- Login data
- Usage and interaction data
1.4 Usage and Interaction Data
We collect information about how you use Rooark, including:
- Pages visited
- Features used
- Interactions with campaigns, events, or educational content
- Engagement with Rooark Academy
1.5 AI and Analytics Data
We may process usage and behavioural data to generate insights, recommendations, or analytics related to:
- Platform engagement
- Learning progress (Rooark Academy)
- Campaign or operational performance
These insights are generated automatically and are used to improve the platform experience.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our Services
- Process transactions via third-party providers
- Deliver educational content and programmes (Rooark Academy)
- Communicate with you (including service updates and support)
- Personalise your experience
- Detect, prevent, and investigate fraud or illegal activities
- Comply with legal and regulatory obligations
- Improve and develop new features, including AI-powered tools
3. Payment Processing and Financial Data
Payments on Rooark are processed by independent third-party providers, including:
- PayPal (for USD, GBP, EUR transactions)
- Flutterwave and Paystack (for NGN transactions)
These providers process your payment information directly under their own privacy policies and terms.
Rooark does not:
- Store full card details
- Control payment processing systems
- Act as a financial institution
4. Currency Conversion (FX)
Where currency conversion applies:
- Exchange rates are set by third-party providers, including PayPal and Wise Limited
- Rooark does not control or influence exchange rates
- Rooark does not apply FX markups
Any differences in transaction amounts due to exchange rates or fees are outside Rooark’s control.
5. Legal Basis for Processing (GDPR)
Where applicable, we process your personal data based on:
- Your consent
- The performance of a contract (providing Services)
- Compliance with legal obligations
- Legitimate interests (such as improving our platform and preventing fraud)
6. How We Protect Your Information
We implement appropriate technical and organisational measures to protect your data, including:
- Secure data storage
- Access controls (limited to authorised personnel)
- Encryption and security protocols where appropriate
However, no system is completely secure, and we cannot guarantee absolute security.
7. Sharing Your Information
We may share your information with:
7.1 Service Providers
Third-party providers who help us operate our platform, including:
- Payment processors (PayPal, Flutterwave, Paystack)
- Hosting and infrastructure providers
- Analytics and support tools
These parties are only permitted to use your data for specific purposes and must protect it.
7.2 Legal and Regulatory Authorities
We may disclose your information if required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect rights, safety, or property
7.3 Business Transfers
If Rooark undergoes a merger, acquisition, or sale, your data may be transferred. We will notify you if this happens.
8. Marketing and Communications
With your consent, we may send you:
- Newsletters
- Product updates
- Promotional content
You can opt out at any time by:
- Clicking the unsubscribe link in emails
- Updating your preferences in your account
- Contacting us directly
9. Data Retention
We retain your data only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Some data may be retained longer where required by law (e.g., financial or regulatory records).
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise these rights, contact us at [email protected].
11. Account Management
You can:
- Review and update your information via your account settings
- Request account deletion by contacting us
We may retain certain information where required by law or for legitimate business purposes.
12. Third-Party Websites
Rooark may contain links to third-party websites.
We are not responsible for their content, privacy practices, or policies. You should review their policies separately.
13. Cookies and Tracking
We may use cookies and similar technologies to:
- Improve user experience
- Analyse usage
- Personalise content
You can control cookie preferences through your browser settings.
14. Children’s Privacy
Rooark is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
We will notify you by posting the updated version on this page, and where appropriate, through other communication channels.
16. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
Email: [email protected]